Returns Policy

Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened, un-used and we will issue a full refund for the price you paid for the item.

We can only accept the return of opened and used items if they are faulty.

This returns policy does not affect your statutory rights.

We are unable to exchange items that are not damaged, defective or incorrect.

Refund policy

Faulty Items

The procedures, set out here, to cancel an order or return an item do not affect your right to reject faulty goods.

Further information can be found at www.adviceguide.org.uk. If you do receive a faulty item, please follow one of the procedures outlined on the how to return an item page.
Exclusions

Returning a gift

Cash refunds for gifts can only be made to the payment card used to purchase the goods.  And so if you buy a gift from us, the recipient will not be able to get a cash refund if they want to return the goods. If a recipient does want to return gifts, we will exchange them for Credit Note to the value of the gift which can be used to buy other Rowperfect UK goods.

Returning Goods

Please contact us to discuss returning goods.  If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please telephone us if you would like to return your order.  Goods must be returned in their original condition, including immediate packaging.

Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.consumerdirect.gov.uk. 

 

If you have specific questions, please use the Contact Form.

COMMENTS (1)

  1. Tim

    Hi,

    Jan slammers had confirmed that the monitor supplied with my new RP3 machine is faulty (it seems that this is not an isolated case). He has offered a refund of €50 euros if I send it back to him. He has also advised that I buy a replacement off Amazon (£68.98 with carriage and 3-5 days delivery).

    This does not sound reasonable given that we have had the inconvenience and the goods were not fit for purpose. I assume that my contract is with you as the seller.

    I notice that the cost of a monitor is £150 on the website.

    Please advise – I have ordered the unit from Amazon in the meantime.

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