Returns Policy

Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened, un-used and we will issue a full refund for the price you paid for the item.

We can only accept the return of opened and used items if they are faulty.

This returns policy does not affect your statutory rights.

We are unable to exchange items that are not damaged, defective or incorrect.

Refund policy

Faulty Items

The procedures, set out here, to cancel an order or return an item do not affect your right to reject faulty goods.

Further information can be found at www.adviceguide.org.uk. If you do receive a faulty item, please follow one of the procedures outlined on the how to return an item page.
Exclusions

Returning a gift

Cash refunds for gifts can only be made to the payment card used to purchase the goods.  And so if you buy a gift from us, the recipient will not be able to get a cash refund if they want to return the goods. If a recipient does want to return gifts, we will exchange them for Credit Note to the value of the gift which can be used to buy other Rowperfect UK goods.

Returning Goods

Please contact us to discuss returning goods.  If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please telephone us if you would like to return your order.  Goods must be returned in their original condition, including immediate packaging.

Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.consumerdirect.gov.uk. 

 

If you have specific questions, please use the Contact Form.

COMMENTS (3)

  1. Tim

    Hi,

    Jan slammers had confirmed that the monitor supplied with my new RP3 machine is faulty (it seems that this is not an isolated case). He has offered a refund of €50 euros if I send it back to him. He has also advised that I buy a replacement off Amazon (£68.98 with carriage and 3-5 days delivery).

    This does not sound reasonable given that we have had the inconvenience and the goods were not fit for purpose. I assume that my contract is with you as the seller.

    I notice that the cost of a monitor is £150 on the website.

    Please advise – I have ordered the unit from Amazon in the meantime.

  2. Profile photo of David Sogan
    David Sogan

    I just charged my new Coxmate GPS and switched it on.
    Apparently I am doing 1.8m/s whilst sitting in my chair typing this.
    Also when I try to log into the site to download the analysis software, it says my serial number does not exist.
    According to the GPS I am at 37m Altitude while the Navigation says I am at -78 metres.
    I am not impressed so far.

    • Profile photo of Rebecca Caroe
      Rebecca Caroe

      David – the analysis login problem doesn’t sound right – We will be in touch offline.
      But you clearly don’t know about GPS Drift. This is normal and not a fault in the Coxmate product.

      Here’s some detail about it from the Garmin website.
      Movement or distance gained while not moving

      GPS drift is caused by many external factors and consumer grade GPS devices cannot account for these. GPS drift causes the device to appear to be moving on its own. It is most obvious when looking at a track or when zoomed in all the way while at a standstill.

      Satellites send their signal through the atmosphere down to earth. The atmosphere distorts this signal, and other environmental factors (such as trees, hills, mountains, buildings, cars, reflective surfaces and more) can further degrade the signal.

      In the past, a satellite signal weakened by the environment caused a loss of position. High sensitivity chips were created so that it was no longer a question of if you had a position lock, but how accurate that position lock would be.

      Now only the weakest signal prevents the device from locating your general position, but as a result, the decrease in accuracy that is introduced by the environment causes GPS drift. In other words, the device is more sensitive than the environment allows it to be accurate.

      Here is the link: https://support.garmin.com/faqSearch/en-US/faq/content/bahqpxKhZt69cgKIQaYGO7

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